Refund policy

Refund Policy

Hygiene and returns
Laniska Magnesium Patches are a personal-care product that is applied directly to the skin. For hygiene and safety reasons, we cannot accept returns of opened packs or used patches. You do not need to send anything back to receive a refund under our Satisfaction Promise below.

30-Day Satisfaction Promise
If you are not satisfied with Laniska Magnesium Patches, contact us within 30 days of your order date and we will refund 50% of the product price paid for that order. No return is required.
- This promise applies once per customer (one refund per name, email address, and shipping address).
- To make a claim, email us with your order number and a short note about your experience.
- Shipping costs are not included in the 50% refund.

Damaged, defective, wrong, or missing items
Please check your order when it arrives. If a pack is damaged or defective, if you received the wrong item, or if your parcel has not arrived, contact us within 14 days of delivery (or of the expected delivery date). Include your order number and, where possible, a photo. We will send a free replacement or give you a full refund. No return is required.

Order cancellations
If you would like to cancel your order, contact us as soon as possible. If your order has not yet been shipped, we will cancel it and give you a full refund. Once an order has shipped, it can no longer be cancelled, and the terms above apply.

European Union and United Kingdom customers
If you are a consumer in the EU or the UK, you may have the right to cancel your purchase within 14 days of receiving your goods. Under applicable law, this right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed. Opened packs are therefore excluded. If you wish to cancel a purchase of unopened, sealed packs, contact us within 14 days of delivery and we will provide return instructions. For eligible cancellations, we will refund the product price and the cost of standard delivery.

Refunds
Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to process the refund. If you have not received an approved refund within a reasonable time, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
For refunds, cancellations, or damaged or missing items, contact us at support@laniska.health.